Ink Factory has been selling inkjet and laser cartridges online for more than a decade. Our prices include VAT, so the price you see is the price you pay. FREE UK delivery on orders over £10, or you can upgrade to a guaranteed next day delivery service for just a few pounds extra (depending on weight and subject to availability). We offer a 100% satisfaction guarantee on all our products, customer reviews of Ink Factory rate us highly and our UK call centre is here to help if you need it.
At Inkfactory.com we want you to be completely satisfied with the products that you purchase from us. We strive to ensure that our products and services lead our industry and offer the best value available.
We have prepared this section of our web site to tell you about our policies and how we will help you if a product or service doesn’t meet your expectations.
If you are not satisfied with a product you have purchased from us you can return it within 28 days of the original purchase date. If the item is faulty you will be eligible for an exchange, credit or refund at the price originally paid for the product; for items purchased in error, if the product is in pristine condition and fit for resale then we will authorise a return. For non-faulty items you are responsible for the postage costs to return your items. IN ALL CASES you must contact us to obtain a returns authorisation number before sending any items back. Your items must arrive within 28 days of the original purchase date to qualify. We recommend that you obtain a certificate of posting which is a free service offered by your local Post Office when returning items to us.